Our Return Policy
At Raven Fox Capes and Cloaks, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund.
Please contact us within 30 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in new condition. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Once an RMA number has been received, please ship the item(s) by mail to:
Raven Fox Capes and Cloaks
627 Evelyn Avenue
Albany, CA 94706
Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.
Raven Fox Cape and Cloaks support is available by phone or email Monday through Friday from 10am to 5pm, Pacific Standard Time. Call us at 510.502.4963 or contact us via email with your questions.