Info/FAQ

How do I navigate through the store?
We hope you have a wonderful experience shopping at Raven Fox Capes and Cloaks. All of our items have detailed pictures and descriptions at the click of the mouse. If there are any additional questions regarding any of the items, please contact us at knierlich@gmail.com. Just use the links at the top of every page to go to the item you want. If you get lost, or want to return to something you saw in a previous screen, you can use the links within the upper bar to retrace your steps.

How do I make a purchase?
Simply navigate to the product you are interested in purchasing, then click on the “Add to Cart” button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

Do you send printed catalogues?
As our product inventory is constantly evolving to keep up with the trends, Raven Fox Capes and Cloaks does not carry a print catalog. We feature all of our products on our website.

What are my payment options?
Raven Fox Capes and Cloaks accepts Visa, Mastercard, American Express and Discover credit card payments. For your convenience, we also accept payment via PayPal, cashiers checks and money orders. All orders paid by check or money order shall be processed and shipped once payment has been received.

What is the currency for all prices?
All prices listed on our website are quoted in US Dollars.

What is Raven Fox Capes and Cloaks’ pricing and discount policy?
Raven Fox Capes and Cloaks prices are extremely competitive with those of other retailers in the industry. Each month or so, we also send out discount coupons and promotional offers to members on our mailing list. We also offer complimentary shipping within the United States for all orders over $40.

How do I order online?
Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the “check out” feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.

Do you ship internationally?
We are happy to offer shipping to Canada in addition to the United States.

Are online transactions secure?
Raven Fox Capes and Cloaks assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is Raven Fox Capes and Cloaks’ product availability?
We stock all of our items, so they will ship within 1-2 business days. In many cases, items are shipped the same day.

Will I receive an email confirmation of my order and tracking information?
You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order.

What are Raven Fox Capes and Cloaks shipping methods?
We use United States Postal Service to ship all orders at the present time.

What is your refund policy?
At Raven Fox Capes and Cloaks, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund.

Please contact us within 30 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in new condition. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped by contacting us at knierlich@gmail.com.

Does Raven Fox Capes and Cloaks offer a service to gift wrap items?
Unfortunately we do not offer a gift wrapping service at the present time.

DoesRaven Fox Capes and Cloaks have an online affiliate program?
Raven Fox Capes and Cloaks does not have an affiliate program at this time.

Does Raven Fox Capes and Cloaks offer wholesale pricing?
Raven Fox Capes and Cloaks does not offer wholesale pricing on our products.

Does Raven Fox Capes and Cloaks exchange links with other reputable sites?
Parties interested in exchanging links with our website are welcome to contact us at knierlich@gmail.com

What is Raven Fox Capes and Cloaks’ privacy policy?
How does Raven Fox Capes and Cloaks use my personal information?
What are cookies & how are they used?
How does Raven Fox Capes and Cloaks collect information?
What is my agreement with Raven Fox Capes and Cloaks when shopping?
The above questions are covered extensively in our privacy policy located at privacy policy. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our Privacy Policy page so that you are always aware of what information we collect and how we use it.

What is Raven Fox Capes and Cloaks’ commitment to customer service?
Raven Fox Capes and Cloaks is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at knierlich@gmail.com.

What if I find catalog or website errors?
We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

What if my package has been damaged during shipment?
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as “Damaged Packages” before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.

What if my package is refused or undelivered?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.

Where is Raven Fox Capes and Cloaks located?
Raven Fox Capes and Cloaks is located in Albany, California.

How do I provide general feedback?
We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at info@ravenfoxcapes.com