Are your cloaks unisex? Why are there men’s and women’s cloaks on your site?
Our cloaks are unisex. However, because people often search by “men’s cloaks” and “women’s cloaks” on search engines we’ve listed our cloaks this way.
Do you offer custom cloaks?
Not at this time, but perhaps in the future. We are collecting info about what kinds of cloaks people seek. Feel free to email us about cloak types, colors, or lengths you’d like to see us carry.
How much do your cloaks weigh? Are they appropriate for winter? How do they compare in warmth?
Our Raven Fox Signature Cloak (Matte) that comes in Black, Ranger Green, Grown and Red, weighs 4 lbs. It’s perfect for Spring, Fall, Mild Winters and Summer Nights. Of course, you can add a layer below for more warmth.
Our heaviest cloak is the Inky Black Velvet Cloak. It weighs 5 lbs. and is appropriate for Winter. Our lightest cloaks, are the technicolor purple and teal cloaks. They each weigh 2 lbs. and are summer weight.
What are my payment options?
Raven Fox Capes and Cloaks accepts major credit cards such as Visa, Mastercard, American Express and Discover. For your convenience, we also accept payment via PayPal, cashiers checks and money orders. All orders paid by check or money order shall be processed and shipped once payment has been received.
What is the currency for all prices?
All prices listed on our website are quoted in US Dollars.
What is Raven Fox Capes and Cloaks’ pricing and discount policy?
Raven Fox Capes and Cloaks prices are extremely competitive with those of other retailers in the industry. Every so often, we send out discount coupons and promotional offers to members on our mailing list. To join the mailing list, go to the bottom of the homepage or take the cloak quiz on the homepage. We also offer complimentary shipping within the United States for all orders over $65.
Do you ship internationally?
We offer free shipping for cloaks within the United States. We also ship internationally, though charges apply. Our store is set to handle orders from Australia, Canada, Mexico, and Russia. Email us if you need assistance, and we’ll arrange shipping to your country, if possible.
Are online transactions secure?
Raven Fox Capes and Cloaks assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
What is Raven Fox Capes and Cloaks’ product availability?
We stock all of our items, so they will ship within 1-2 business days. In many cases, items are shipped the same day.
Will I receive an email confirmation of my order and tracking information?
You will receive an email notification immediately after placing your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order.
What are Raven Fox Capes and Cloaks shipping methods?
We use United States Postal Service to ship all orders at the present time. We also offer UPS 2-day rush shipping with UPS by request. This option is available when placing your order in our online store.
What is your refund policy?
At Raven Fox Capes and Cloaks, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our cloaks and other products. However, if you are not satisfied with your purchase, you can return the products to us for a refund minus shipping fees.
Please contact us within 30 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you.
Please return authorized orders in new condition.
We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped by contacting us at email@example.com.
Does Raven Fox Capes and Cloaks offer a service to gift wrap items?
Unfortunately, we do not offer a gift wrapping service at the present time. We do ship our items wrapped in tissue with a Raven Fox sticker on top to make for an excellent box opening experience.
DoesRaven Fox Capes and Cloaks have an online affiliate program?
Raven Fox Capes and Cloaks does not have an affiliate program at this time.
Does Raven Fox Capes and Cloaks offer wholesale pricing?
Raven Fox Capes and Cloaks may start sending wholesale shipments soon. Please inquire.
Do you send printed catalogues?
As our product inventory is constantly evolving to keep up with the trends, Raven Fox Capes and Cloaks does not carry a print catalog. We feature all of our products on our website.
Does Raven Fox Capes and Cloaks exchange links with other reputable sites?
Parties interested in exchanging links with our website are welcome to contact us at firstname.lastname@example.org
How does Raven Fox Capes and Cloaks use my personal information?
What are cookies & how are they used?
How does Raven Fox Capes and Cloaks collect information?
What is my agreement with Raven Fox Capes and Cloaks when shopping?
At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider.
What is Raven Fox Capes and Cloaks’ commitment to customer service?
Raven Fox Capes and Cloaks is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at email@example.com.
What if I find catalog or website errors?
We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.
What if my package has been damaged during shipment?
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as “Damaged Packages” before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.
What if my package is refused or undelivered?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.
Where is Raven Fox Capes and Cloaks located?
Raven Fox Capes and Cloaks is located in Albany, California.
How do I provide general feedback?
We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at firstname.lastname@example.org